Cuckoo is looking for energetic and self-motivated individuals to join our growing family.
About Cuckoo
An established and trusted South Korean Kitchen Appliance & Home Living Brand, Cuckoo garners over 40 years of experience in manufacturing premium kitchen appliances and home living products for customers across the globe. Since our beginnings in 1978, Cuckoo has become the No. 1 pressure cooker brand in South Korea and one of the world's leading brands in home living and state-of-the-art kitchen appliance technology. What makes us different from the rest? With our diverse and expansive product line spanning from rice cookers to air purifiers, we never sacrifice quality. Cuckoo's products always come with a guarantee of premium materials, excellent customer service, and long-lasting products. During the past 19 years of global expansion, Cuckoo has recorded an average growth rate of 22% per year—constantly looking for new, innovative ways to make our customers' lives more enjoyable, convenient, and safe.
About Cuckoo Rental America
In 2019, Cuckoo opened its doors to a new venture: Cuckoo Rental America. Cuckoo Rental America's headquarters is located in Los Angeles, California with other offices scattered across the nation in Virginia, Texas, New York, New Jersey, Georgia, and Washington, to name a few! Cuckoo Rental America has seen exponential growth since its inception and is currently looking for a Logistics Part Leader/Staff, Customer Service Staff, Human Resources Manager, Marketing Staff, and IT Part Leader. Cuckoo Rental America delivers on Cuckoo Electronics America's core value of making high quality, premium home living products accessible to anyone and everyone. Compared to its sister companies, Cuckoo Rental America specializes in providing seamless rental services for water purifiers and air purifiers in residential buildings and businesses nationwide.
About Cuckoo Electronics America
In 2016, Cuckoo opened its doors to a new venture: Cuckoo Electronics America located in Los Angeles, California. Cuckoo Electronics America has seen exponential growth since its inception and is currently looking for a Warehouse Manager / Staff, and Sr. E-commerce Associate. Compared to its sister companies, Cuckoo Electronics America specializes in product categories such as water purifiers, air purifiers, rice cookers, and pressure cookers, but we don't plan on stopping there. At Cuckoo Electronics America, we strive to always push the envelope and create high-quality products for every aspect of life—from beauty products to pet care, and more!
*BENEFITS*
- Medical / Dental / Vision 보험 (수습 기간 후)
- Paid Vacation/ Paid Sick Days/ Paid Holidays
- 점심 식사 제공
*회사 주소_LA Branch (HQ)*
-> 3530 Wilshire Blvd Suite 1655. Los Angeles, CA 90010
*Customer Service 지원자의 경우, LA 오피스 & OC 오피스 모두 지원 가능
-> 7800 Commonwealth Ave Suite 206. Buena Park, CA 90621
Cuckoo Rental America, Inc.
▶Logistics Part – Part Leader/ Staff
* Responsibilities
1. Managing eCommerce Operations
Oversee overall eCommerce and retail order processing
Provide frequently timely reports and analysis for ecommerce business insights to Managing Director
Cooperating Accounting Manager day-to-day data and sales revision
Update inventory level to key retail channels such as Amazon, Costco, Macy’s, Williams-Sonoma and so on.
2. Inventory Planning (International Logistics)
Oversight and management of product forecasting to ensure in stock status with appropriate turns to support a high digital growth environment
Oversee receiving, warehousing, distribution and operations
Coordinating and controlling the order cycle;
3. Domestic Logistics
Strategically manage 3PL warehouse in compliance with company’s policies and vision
Focus on efficiency and cost effectiveness of freight operations to balance customer delivery requirements with cost per
delivery requirements
Identify problems or delays related to logistics and report in a timely manner.
Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods;
4. Other Responsibilities
Ability to work under tight deadlines and manage multiple tasks simultaneously.
Be proactive and responsible for work and personal actions.
Understand and follow company rules and regulations.
Perform all other duties as assigned and required.
* Education and Experience Requirements
Proven track record of eCommerce product experience is strongly preferred.(Including Amazon Vendor Business)
Relevant in-depth experience in an operational environment
Solid knowledge of the transportation industry and logistics
Experience working with ERP(Sage 100) systems and managing multiple priorities
Strong written and verbal communication skills. Ability to communicate complex ideas and processes in a simplified manner.
Must be extremely organized, detail oriented, and possess the drive to succeed within fast-paced environment
Proven working experience as a logistics manager for domestic and international operations.
Excellent analytical, problem solving and organizational skills
Proficiency in the Microsoft Office Suite of products including Word, Excel, and PowerPoint.
Effective verbal and written communication skills
General knowledge and understanding of accounting procedures
Ability to perform mathematical calculations quickly and accurately
Strong verbal and written communication skills.
Ability to multi-task and maintain accuracy is required.
Excellent phone skills and etiquette required.
▶Marketing Department (Staff)
* Responsibilities:
Develop marketing plan and campaigns, conduct research and analyzing data to identify and define audiences. Devising and presenting ideas and strategies.
Develop relationships within the business affiliates in order to increase awareness/education of our products
Attend and participate in trade shows and networking events to promote our products
Develop marketing tools for the company, customer and sales rep.
Develop and execute online and offline promotion tactics to reach targeted customer
Plan and organize events, create media plans, distribute press releases/newsletters
Adapt global efforts managed by the head office to cater to the U.S. market
* Requirements:
Professional in Microsoft PowerPoint, Excel and Word process
Minimum of 2 years of experience in marketing, advertising and related preferred
Excellent oral and telephone communication skills and team player
Marketing in related field; higher degree preferred
Bilingual in Korean and English a plus
Must be eligible to work in the U.S.
▶Customer Service Part – Staff (고객서비스)
* Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer needs
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support
* Requirements:
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working in a fast-paced team environment
Must be eligible to work in the U.S.
Bilingual in Korean and English a plus
▶Human Resources Part – Manager
* Responsibilities:
Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
Maintains the work structure by updating job requirements and job descriptions for all positions.
Manages a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions.
Implements employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; and designing and conducting educational programs on benefit programs.
Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements, conducting investigations, maintaining records, and representing the organization at hearings.
Enforces management guidelines by preparing, updating, and recommending human resource policies and procedures.
Retains historical human resource records by designing a filing and retrieval system and keeping past and current records.
Completes human resource operational requirements by scheduling and assigning employees and following up on work results.
Manages human resource staff by recruiting, selecting, orienting, and training employees.
*Education, Experience, and Licensing Requirements:
Bachelor’s degree from a four-year college or university or similar work experience required
4+ years of experience in progressively responsible human resource roles
2+ years of experience in Labor Relations and Employee Relations
2+ years of experience in a supervisory role
PHR/SPHR certification preferred
▶IT Part – Part Leader
* Responsibilities:
Perform regular appraisal of team member’s performance and devise strategies to help with improvement.
Delegate duties and tasks within the IT department.
Leverage your past Systems Engineering experience to drive Automation and Design/Implementation of Strategic IT initiatives.
Execute and implement a technical project when necessary.
Identify the scope of all current and future projects and set goals to push the team forward.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems quickly
Oversee procurement and vendor relationships for Enterprise IT.
Ensure technology meets current organizational standards and appropriately capacity plan for future organizational needs.
Partner with Information Security to enforce security compliance.
* Requirements:
Partner with Information Security to enforce security compliance.
2+ years of previous Systems Engineering/Administration experience.
1+ years of managing an IT team.
2+ years of technical experience designing and architecting robust internal systems in a rapidly changing environment. Cloud experience a plus.
Must have hands on experience in IT support required for Windows, Mac and Mobile endpoints.
Must be able to create and review automation scripts.
Must be proactive in understanding and staying up-to-date with industry technology trends and applicability to the organization
Excellent communication skills and team player
Must be eligible to work in the U.S.
Bilingual in Korean and English a plus
Cuckoo Electronics America, Inc.
▶Warehouse Manager
* Responsibilities:
Contributes to team effort by accomplishing related results as needed;
Maintain a clean and organized warehouse;
Ensure equipment repairs are performed safely and promptly;
Supervises warehouse technicians including training, development, coaching, discipline and performance reviews;
Delivers materials to satellite operations centers;
Manage customer service requests promptly and resolve issues quickly;
Lead warehouse employees in quality control, packing techniques, and order accuracy;
Communicate with drivers to ensure efficient delivery of products;
Positive team-oriented internal & client communications at all times;
Ensures that all new hires & terminations are documented and legally compliant;
Ensure a high degree of detail and focus on every job;
Maintains warehouse staff by orienting, and training employees;
Other duties as assigned (subject to change by ownership;
Plans layout of warehouse and storage areas;
Setup layout and ensure efficient space utilization.
* Requirements:
Minimum of 3 years in a people management role preferred;
Passion for delivering results;
Strong interpersonal and communication skills;
Outstanding organizational and leadership skills;
Bi-lingual a plus (Spanish);
Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth;
Ability to solve complex problems;
Strong interpersonal skills and judgment in communicating with staff;
Technical Communication;
Process oriented;
Ability to speak effectively before groups of employees;
Ability to drive a forklift a plus;
▶Warehouse Staff
* Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer needs
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support
* Requirements:
High school degree or equivalent
License or certification as dictated by the state to operate heavy machinery as needed
Valid driver’s license
Excellent verbal and written communication skills
Able to work in a fast-paced environment
Familiarity with inventory software, and able to upload data into the company system
Able to work independently
Pays attention to detail and monitors the quality of inventory
Highly organized and able to store items efficiently
Must follow all health and safety procedure and regulations as dictated by the organization and the state
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